Technical Support Specialist

7 days ago


South Jordan, Utah, United States Creative Financial Staffing Full time

Company Overview

Creative Financial Staffing is a dynamic and supportive educational environment that values innovation and continuous improvement.

Salary Range

$50,000 - $60,000+ per year (dependent on experience).

Job Description

We are seeking an IT Helpdesk Technician to provide technical support to faculty, staff, students, and parents across multiple campuses in Washington, D.C. This is a hands-on role with opportunities for professional growth and development.

Key Responsibilities

  • Provide Tier 1+ technical support via phone, email, or in-person meetings.
  • Deploy and manage devices, including iOS, Chromebooks, and PCs using tools like Securly and Acronis Snap Deploy.
  • Support various platforms, such as iOS/Windows 11, MS Office 365, Google Workspace, projectors, interactive displays, and printers.
  • Participate in meetings and contribute to departmental initiatives and growth.

Requirements

  • 2+ years of relevant, hands-on technical support experience.
  • Bachelor's degree in a technical discipline preferred.
  • Familiarity with general networking concepts (IP, DNS) and A/V platforms.
  • Experience supporting technology in a K-12 or similar environment preferred.
  • Strong customer service skills and the ability to connect with end-users of all skill levels.
  • Proficiency with Google Workspace, MS Office, and Microsoft 365.
  • Commitment to project completion and professional growth in tech trends.


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