Technical Support Specialist

6 days ago


South Jordan, Utah, United States LanceSoft, Inc. Full time

LanceSoft, Inc. is seeking a highly skilled Technical Support Specialist to join our Global Client Technology team in South Jordan, Salt Lake City, Utah.

Job Description:

We are looking for a Production Support Analyst to support distributed platforms in a fast-paced dynamic environment.

  • This role will be responsible for managing the technology stack to ensure we provide expected service to clients through proactive system alerts, incident management, problem management, and user escalations/tickets via ServiceNow.
  • The successful candidate will troubleshoot issues across the entire stack: hardware, software, application, and network.
  • This position requires collaboration with development teams and users to resolve Support issues.
  • Responsibilities include identifying areas for improvements, including automation, toil reduction, resiliency, and observability across the platform.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • 1 to 5 years of practical experience in Production support or similar roles.
  • Working knowledge of UNIX/LINUX operating systems, scripting languages (e.g., Shell Scripting, Python, Perl, or JavaScript), and relational databases (e.g., Sybase, DB2, SQL, Postgres).
  • Experience in troubleshooting Application Issues and Managing Incidents.
  • Excellent communication skills to manage high-pressure environments.
Salary and Benefits:

The estimated salary for this position is $54-$59 per hour, based on industry standards and location.

LanceSoft, Inc. offers competitive benefits, flexible working arrangements, and opportunities for constant learning and advancement.



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