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Digital Product Manager

2 months ago

Rockville, Maryland, United States American Speech-Language-Hearing Association Full time
Job Summary

The Digital Product Manager will be responsible for co-managing the development of ASHA's digital ecosystem, including internal and external facing products. This role will work closely with the Digital Products and User Experience team to employ a customer-centric approach in strategizing the implementation of new SaaS solutions and features.

Key Responsibilities
  • Develop and maintain a roadmap for assigned SaaS products
  • Work with cross-disciplined ASHA teams and third-party vendors to leverage user and market research, industry best practices, and product management methodologies
  • Manage and administer assigned SaaS products, including providing support for unassigned products as needed
  • Analyze business needs and make recommendations to improve product scalability, features, and performance
  • Coordinate efforts with individual business units and vendors to deliver product enhancements
  • Manage contracts, subscriptions, and vendor relationships for assigned products and monitor vendor roadmaps to implement new features
  • Promote assigned products to external and internal audiences
  • Manage and maintain internal product sites, including product backlogs and documentation
  • Provide hands-on product training to staff and members
  • Coordinate and collaborate with IS and vendors when technical issues arise
Requirements
  • 3-5 years of digital product management experience, with 2-3 years of association-specific experience preferred
  • Strong analytical, prioritization, organizational, and negotiation skills
  • Experience in usability and customer-focused design
  • Skilled at working effectively with cross-functional teams
  • Ability to work independently and anticipate next steps
  • Detail-oriented, ability to multi-task, and ability to work under pressure
  • Strong written and verbal communication skills
Equal Employment Opportunity

The American Speech-Language-Hearing Association is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.