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Patient Service Coordinator II
2 months ago
Cedars-Sinai is seeking a highly skilled Patient Service Representative II to join our team in the licensed clinics at Cedars-Sinai Medical Center. As a key member of our administrative staff, you will provide exceptional clerical and administrative support, while handling high volumes of patient coordination and complex scheduling.
Key Responsibilities- Answering and Triage: Respond to incoming calls, directing patients to the appropriate individuals or departments.
- Scheduling and Authorization: Schedule and authorize appointments, surgeries, and ancillary services, ensuring seamless coordination with our medical teams.
- Insurance Verification: Perform thorough insurance verification functions to ensure accurate billing and patient coverage.
- Referral Management: Process and track all incoming and outgoing referrals, maintaining accurate records and ensuring timely follow-up.
- Mail and Patient Information: Sort and deposit mail and patient information in compliance with HIPAA rules and regulations, adhering to Cedars-Sinai standards.
- Scheduling System Management: Build and maintain physician appointment schedule templates in our scheduling system, ensuring efficient and accurate scheduling.
- Courier and Transport Services: Perform courier and transport services, including medications from the pharmacy and returning unused medications to the pharmacy, following policy and guidelines.
- Administrative Support: Assist in all work assignments, providing exceptional support to our medical teams and patients.
- Education: High School Diploma or equivalent.
- Experience: 2+ years of experience working with insurance companies and obtaining authorizations.
