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Claims Processing Associate
2 months ago
We are seeking a highly skilled and detail-oriented individual to join our team as a Claim Operations Specialist at 020 Travelers Indemnity Co. As a key member of our claims department, you will play a critical role in ensuring the timely and accurate resolution of claims.
Key Responsibilities- Customer Engagement: Serve as a customer service representative for the claims department by promptly and professionally addressing customer questions and concerns.
- Claims Operational Service and Partnerships: Partner with claims professionals in multiple departments to assist with the timely resolution of claims, including documenting claim files, requesting reports and records, and reviewing medical bills and mail.
- Claims Payments and Expense Processing: Ensure the proper handling of financial transactions, including processing and issuing claim payments, and processing and documenting returned checks and credits.
- Data and Information Management: Maintain accurate records and information management, including preparing and generating reports using effective technology, and updating data discrepancies identified in reports and systems.
- Financial Controls and Assessments: Assist with claim center financial standards, including performing underlying controls, communicating findings, and assessing the reasonableness of data and identifying discrepancies.
- Experience: 1 year of service-related work experience or a Bachelor's Degree is required.
- Skills: Ability to analyze and compare information, exercise sound judgment, and make decisions. Strong communication and relationship management skills are also essential.
- Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
- Retirement: Travelers matches 401(k) contributions dollar-for-dollar up to 5% of eligible pay, and offers a Pension Plan that is 100% funded by the company.
- Paid Time Off: A minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: Access to free professional counseling services, health coaching, and other resources to support daily life needs.
020 Travelers Indemnity Co is an equal opportunity employer committed to recruiting, retaining, and developing diverse talent. We foster an inclusive workplace where we celebrate differences and work together to deliver extraordinary results.
