Warranty Claims Specialist
1 week ago
We are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Hendrick Automotive Group. As a key member of our warranty team, you will be responsible for preparing and processing warranty claims, ensuring timely and accurate submissions to manufacturers and distributors.
Key Responsibilities- Process warranty claims in accordance with manufacturer guidelines and company policies.
- Verify and validate warranty claim criteria, ensuring accuracy and completeness.
- Post credits received for payment of warranty claims, maintaining accurate records and reports.
- Prepare and maintain warranty documentation, including CSI documents and warranty parts records.
- Communicate effectively with customers, factory representatives, and distributors to resolve warranty claim issues.
- Maintain a high level of customer satisfaction, ensuring timely and accurate resolution of warranty claims.
- Stay up-to-date with manufacturer guidelines, company policies, and industry developments to ensure compliance and optimal performance.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Previous experience in warranty administration, accounting, or a related field; automotive industry experience a plus.
- Intermediate computer skills in Microsoft Office products, with ability to learn and adapt to new software systems.
- Excellent communication and organizational skills, with ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive information with discretion.
This role requires regular attendance and the ability to work in a fast-paced, dynamic environment. The successful candidate will be able to adapt to changing priorities and deadlines, while maintaining a high level of accuracy and attention to detail.
Core ValuesWe are committed to our core values of Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. If you share these values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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Warranty Claims Specialist
3 weeks ago
Charlotte, North Carolina, United States Hendrick Automotive Group Full timeJob Title: Warranty Claims SpecialistWe are seeking a highly organized and detail-oriented Warranty Claims Specialist to join our team at Hendrick Automotive Group. As a Warranty Claims Specialist, you will be responsible for processing warranty claims in accordance with manufacturer guidelines, verifying criteria required by the factory or distributor, and...
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Warranty Claims Specialist
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