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Customer Service Representative

2 months ago

Mt Pleasant, South Carolina, United States Lowes Foods Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Lowes Foods. As a key member of our deli department, you will be responsible for providing exceptional guest service, maintaining a clean and organized work environment, and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Provide polite, friendly greetings and interactions with all guests, ensuring a positive and welcoming atmosphere in the store.
  • Perform assigned duties in a fast-paced work environment, interacting with guests and team members while maintaining a high level of productivity and efficiency.
  • Explain product offerings, ingredients, and menu items to guests, providing detailed information and answering questions in a clear and concise manner.
  • Prepare product for sale, including frying, cutting, slicing, weighing, pricing, and cooking, while maintaining high standards of quality and freshness.
  • Maintain product levels, quality, and freshness according to station guidelines, ensuring a consistent and appealing shopping experience for our guests.
  • Maintain sanitation standards in the cooler, freezer, prep area, and sales area, adhering to company policies and procedures.
  • Communicate guest requests to management and/or satisfy requests in a timely manner, ensuring exceptional customer service and satisfaction.
  • Communicate temperature and/or product breakdowns to supervisor, taking prompt action to resolve issues and prevent delays.
  • Keep supply and work areas neat, clean, and tidy at all times, maintaining a safe and organized work environment.
  • Maintain proper grooming and uniform standards, presenting a professional image to our guests and colleagues.
  • Perform front-end duties to ensure no noticeable wait standard is maintained, providing a seamless shopping experience for our guests.
  • Announce specials and sale information on the PA system, keeping our guests informed and engaged.
  • Assist in product receiving and storage, ensuring accurate and efficient inventory management.
  • Perform all other duties as assigned by management, contributing to the overall success and growth of Lowes Foods.

Requirements:

  • Friendly, outgoing personality with excellent communication and customer service skills.
  • Ability to work well with others, maintaining a positive and collaborative team environment.
  • Ability to lift 25 lbs. consistently and 50 lbs. occasionally, with or without reasonable accommodation.
  • Ability to read and understand information and direction, following company policies and procedures.
  • Effective communication, customer service, and selling skills, with a focus on providing exceptional guest experiences.
  • Must be at least 18 years old, with a high school diploma or equivalent.
  • Ability to bend, kneel, and stand for extended periods of time, with or without reasonable accommodation.