Ribbon SBC Support Specialist

4 weeks ago


Austin, Texas, United States Syntricate Technologies Full time
Job Title:

Ribbon SBC Support Consultant

Job Description:

We are seeking a highly skilled support engineer to join our team at Syntricate Technologies. The ideal candidate will have expertise in the Ribbon technology stack, including Ribbon Client, Ribbon PSX, and Ribbon Analytics.

The successful candidate will be responsible for providing technical support for our clients, with a focus on the Ribbon Session Border Controller, VoIP, and Session Initiation Protocol (SIP). Additionally, they will need to have experience with Wireshark, Linux (RHEL8), basic networking, and Unix/Linux basics and commands.

As a support engineer at Syntricate Technologies, you will be part of a dynamic team that values innovation and customer satisfaction. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide technical support for Ribbon clients
  • Troubleshoot issues with Ribbon Session Border Controller, VoIP, and SIP
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation
  • Stay up-to-date with the latest Ribbon technology advancements

Requirements:

  • 5+ years of experience in technical support or a related field
  • Expertise in Ribbon technology stack, including Ribbon Client, Ribbon PSX, and Ribbon Analytics
  • Strong knowledge of Linux (RHEL8), basic networking, and Unix/Linux basics and commands
  • Experience with Wireshark and Session Initiation Protocol (SIP)
  • Excellent communication and problem-solving skills

What We Offer:

  • A dynamic and innovative work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A collaborative and supportive team

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to [insert contact information].



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