Digital Returns Support Specialist

7 days ago


Piscataway, New Jersey, United States Kuehne + Nagel Group Full time

Digital Returns Customer Service Representative

Location: Piscataway, NJ, United States

Employment Type: Full Time Permanent

About the Role:

The Digital Returns Customer Service Representative plays a crucial role in managing the daily clerical responsibilities within the Digital Returns department. Reporting directly to the department Lead, this position collaborates with fellow Customer Service Representatives to ensure efficient operations.

Key Responsibilities:

General Duties:

  • Provide flexible support across various operational areas as required.
  • Be prepared for additional hours or shifts as business volumes increase, especially during peak periods or unique customer situations.
  • Adhere to QSHE standards as set by the QSHE team and assist in preparing for and passing internal audits.
  • Contribute to the KNPS culture of continuous improvement within operations.
  • Engage in daily safety commitments and support KN Care initiatives.

Daily Tasks:

  • Respond to emails promptly and professionally.
  • Complete assigned daily tasks efficiently.
  • Prioritize and address customer requests effectively.
  • Participate actively in team meetings.
  • Perform data entry tasks accurately.
  • Process pending Return Authorizations (RAs) using ATG.
  • Manage sample requests, reshipments, and client accommodation requests.
  • Update hold tag files as necessary.
  • Resolve outstanding client issues through the ticketing system (SalesForce) and daily escalation communications.
  • Create tickets for issues such as empty parcels or technical errors.
  • Handle exchanges and exceptions as needed.
  • Assist the Lead or Supervisor with daily operational tasks.
  • Support training and cross-training initiatives for department associates.
  • Maintain a clean and organized workspace in accordance with 5S standards.

Required Skills and Experience:

Knowledge:

  • Understanding of warehouse management systems.
  • Familiarity with warehouse processes and strong interpersonal skills.

Skills:

  • Excellent verbal and written communication abilities.
  • Intermediate proficiency in MS Word and Excel.
  • Experience with AS400 or other warehouse management systems is advantageous.
  • Strong data entry capabilities.
  • Commitment to providing exceptional customer service.
  • Effective problem-solving skills.
  • Ability to prioritize tasks and manage multiple responsibilities.
  • Strong organizational skills are essential.


  • Piscataway, New Jersey, United States Kuehne + Nagel Group Full time

    Digital Returns Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative for our Digital Returns department. This role is essential in managing the daily clerical tasks within the team, ensuring efficient operations and excellent customer service.Your Role:The Customer Service Representative will collaborate closely with the...


  • Piscataway, New Jersey, United States Kuehne + Nagel Group Full time

    E-commerce Returns Customer Support SpecialistOur Contract Logistics Team is seeking a dedicated Customer Support Specialist for our Digital Returns department.Your RoleThe Customer Support Specialist for Digital Returns will handle daily clerical responsibilities within the team. Reporting to the department Lead, you will collaborate with fellow...


  • Piscataway, New Jersey, United States Kuehne + Nagel Group Full time

    Digital Returns Customer Support SpecialistOur Contract Logistics Team is seeking a dedicated Customer Service Representative for Digital Returns. This role is pivotal in managing the daily clerical responsibilities within the department.Your RoleThe Customer Service Representative will collaborate closely with the department Lead and fellow team members to...


  • Piscataway, New Jersey, United States NLC Support Full time

    Client Support Specialist RoleNLC Support is seeking a dedicated Client Support Specialist to enhance our team. The successful candidate will possess experience in assisting adults with intellectual and developmental challenges.Essential QualificationsAt least one year of experience in supporting individuals with developmental challengesExcellent...


  • Piscataway, New Jersey, United States Parker Full time

    Culinary Support Specialist - Parker - Per-diem - Competitive hourly rate - Renowned for providing exceptional nursing care in a nurturing and supportive environment, with childcare services available and complimentary meals provided during shifts. The Culinary Support Specialist is responsible for ensuring that meals are prepared and served to the highest...


  • Piscataway, New Jersey, United States Parker Full time

    Culinary Support Specialist - Parker - Per-diem - Competitive hourly compensation - A premier nursing care facility dedicated to providing a nurturing and compassionate environment - childcare available on-site and complimentary meals provided during shifts. The Culinary Support Specialist will uphold the highest standards of meal presentation and...


  • Piscataway, New Jersey, United States Rutgers University Full time

    Position Overview Rutgers University is looking for an Administrative Support Specialist within the Telephone Recovery Services department of Rutgers University Behavioral Healthcare. The Administrative Support Specialist plays a crucial role in delivering a broad range of administrative, secretarial, and office support services. Key Responsibilities: ...


  • Piscataway, New Jersey, United States Parker Full time

    Culinary Support Specialist - Parker - Per-diem - Competitive hourly rate - A leading nursing care facility known for its warm and nurturing environment, offering childcare services and complimentary meals for each shift worked. The Culinary Support Specialist is responsible for maintaining the highest standards of meal presentation and service, ensuring...

  • IT Support Specialist

    2 weeks ago


    Piscataway, New Jersey, United States Contract Leasing Corporation Full time

    Job OverviewPosition Title: IT Support Specialist / Business AnalystDepartment: Information TechnologyReporting To: Technology ManagerObjective: This role serves as an IT Support Specialist within a streamlined IT department, catering to a rapidly expanding organization that operates entirely on software as a service (SaaS) platforms. The successful...


  • Piscataway, New Jersey, United States Rutgers University Full time

    Position Title: Academic Support SpecialistDepartment: Professional Science Master's ProgramSalary: Commensurate With ExperiencePosition Overview:The Professional Science Master's Program (PSM) is seeking qualified candidates for the role of Academic Support Specialist. This position is designed to assist faculty in delivering high-quality educational...


  • Piscataway, New Jersey, United States Compass Group Careers Full time

    Job SummaryJob Title: Administrative Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Compass Group Careers. As an Administrative Support Specialist, you will provide clerical support to our food service programs, ensuring seamless day-to-day operations.Key...


  • Piscataway, New Jersey, United States IPolarity LLC Full time

    Job OverviewPosition: Technology Support Specialist / Helpdesk AnalystLocation: Remote (Candidates from Mexico only)Contract Duration: 12 Months+Role Overview:The Technology Support Specialist is tasked with delivering comprehensive technical assistance for computer systems and software applications, alongside systems analysis and administration in a diverse...


  • Piscataway, New Jersey, United States IPolarity LLC Full time

    Job OverviewPosition: Technology Support Specialist / Helpdesk AnalystLocation: Remote (Candidates from Mexico only)Contract Duration: Long-termRole SummaryThe Technology Support Specialist is tasked with delivering technical assistance related to computer systems and software, performing systems analysis, and managing information services in a diverse...


  • Piscataway, New Jersey, United States Discovery ABA Full time

    JOIN OUR TEAM:Are you passionate about making a meaningful impact in the lives of individuals with special needs? Discovery ABA is seeking a part-time Behavioral Support Specialistto become an integral part of our dedicated team.WHAT WE OFFER:COMPENSATION & BENEFITSWe provide competitive compensation ranging from $23 - $28 DOE per hourand an array of...


  • Piscataway, New Jersey, United States American Family Care Full time

    Job SummaryAs a Diagnostic Imaging Specialist at American Family Care, you will play a critical role in assisting physicians in diagnosing injuries and diseases by performing radiographic and other diagnostic imaging procedures. Your expertise will be essential in ensuring the highest quality of care for our patients.ResponsibilitiesPatient Care: Greet...


  • Piscataway, New Jersey, United States The Goddard School of Piscataway, NJ Full time

    Position OverviewThe Goddard School in Piscataway, NJ is in search of a dedicated and compassionate Educational Support Specialist. Our institution prioritizes the well-being of our educators, as they are integral to fostering a nurturing environment for our students. In this role, you will assist the Lead Teacher in developing engaging educational programs,...


  • Piscataway, New Jersey, United States The Goddard School of Piscataway, NJ Full time

    Position OverviewThe Goddard School in Piscataway, NJ is on the lookout for a dedicated and compassionate Educational Support Specialist. Our institution prioritizes the well-being of our educators, as they are instrumental in fostering a nurturing environment for our students. In this role, you will assist the Lead Teacher in crafting engaging educational...


  • Piscataway, New Jersey, United States Parts Authority Full time

    Position Overview:Parts Authority is actively seeking a CUSTOMER SERVICE REPRESENTATIVEREQUIRED: EXPERIENCE IN AUTO PARTS AND COLLISION REPAIRFounded in 1973, Parts Authority stands as a premier national distributor of automotive replacement components, tools, and transmissions. With its headquarters in Long Island, New York, the company is experiencing...


  • Piscataway, New Jersey, United States Parts Authority Full time

    Position Overview:Parts Authority is actively seeking a CUSTOMER SERVICE REPRESENTATIVE with a background in automotive parts and collision services.Founded in 1973, Parts Authority stands as a premier national distributor of automotive replacement components, tools, and transmissions. With headquarters in Long Island, New York, we are experiencing rapid...


  • Piscataway, New Jersey, United States Parts Authority Full time

    Position Overview:Parts Authority is actively seeking a CUSTOMER SERVICE REPRESENTATIVE WITH AUTO PARTS/COLLISION EXPERIENCE.Founded in 1973, Parts Authority stands as a premier national distributor of automotive replacement components, tools, and transmissions. With its headquarters in Long Island, New York, the company is experiencing rapid growth,...