Infrastructure Support Specialist
1 day ago
Serve as a key liaison between the Sponsor and the Crimson Phoenix team, ensuring seamless operations and maintenance within the scope of the project. Provide expert support to developers and customers, including 24/7 on-call oversight of physical and cloud infrastructure. This includes servers, cloud VMs, applications, Windows, and Linux maintenance, as well as ensuring the security and functionality of the Sponsor's infrastructure.
Required Skills:
- Experience supporting and maintaining physical and cloud environments, including workstations and virtual images.
- Experience deploying, supporting, and maintaining developer support tools, such as code repositories and collaboration tools.
- Experience deploying Tier 1, 2, and 3 level customer support.
- Experience supporting and maintaining system and application security best practices, as well as patch management best practices.
Desired Skills:
- Experience creating functional and technical design specifications for software development efforts.
- Experience with content disarm reconstruction tools.
- Experience with anti-malware engines.
- Experience with version control systems like GitLab.
- Experience with issue tracking systems like Jira.
- Experience working collaboratively and with minimal direct supervision.
- Experience exhibiting oral and written communication skills.
- Experience collecting, documenting, tracking, and managing system requirements, milestones, and needs.
- Experience ensuring documentation of system architecture and documentation, including creation of programmatic reporting.
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