Ambulatory Scheduling Coordinator

1 week ago

Lansing, Michigan, United States Sparrow Health System Full time
Job Opportunity

Job ID: 46115

Location: Lansing, MI

Job Summary

Under the direction of the STCI HIM Ambulatory Supervisor, the Ambulatory Scheduling Specialist's primary objective is to schedule and/or pre-register patients for STCI. Key responsibilities include scheduling patient appointments, providing pre-registration, verifying insurance, obtaining insurance authorizations, collecting patient payments, and completing medical necessity checks.

Essential Duties
  • Interview patients to schedule and/or pre-register, collecting complete and accurate demographic and financial information to comply with regulatory agencies and billing requirements.
  • Assign appropriate ICD-10 codes for registration and billing compliance purposes at the point of scheduling and registration.
  • Verify medical necessity checks upon scheduling a patient.
  • Verify insurance eligibility and covered benefits using electronic systems or phone calls.
  • Answer telephones, direct calls, and record and distribute messages.
  • Schedule clinical office visits and appointments.
  • Schedule patient testing prior to office visits.
  • Reschedule appointments as needed.
  • Monitor physician clinic schedules to ensure adequate scheduling and maximize patient access.
  • Explain billing/payment policies to patients.
  • Check-out patients, collecting payment as needed.
  • Collect and verify necessary insurance authorizations and possess knowledge of financial class requirements regarding registration and insurance requirements.
  • Collect payments for services not covered by the patient's insurance.
  • Operate multiple computer applications to register patients, schedule appointments, and retrieve surgical, testing, insurance, and financial information.
  • Communicate with providers regarding orders placed for patients.
  • Serve as a liaison between STCI Cardiology Lansing Clinic and other departments to obtain required data for appointments scheduled at STCI.
  • Work exception accounts held internally or rejected by payers for errors related to registration and financial clearance activities.
Requirements

General Requirements: None

Work Experience: Minimum of one year of multi-physician office experience, medical records, or equivalent job training. Cardiology experience preferred.

Education: High school diploma or GED

Specialized Knowledge and Skills: Medical terminology knowledge, knowledge of computer systems, programs, and applications, and ability to use a keyboard as required for the job.

University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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