Schedule Coordinator

4 days ago


Mountlake Terrace, Washington, United States Alpine Specialty Services Full time
Job Overview

At Alpine Specialty Services, we're on a mission to elevate every team member to their peak potential. As a Schedule Coordinator, you'll play a vital role in ensuring the smooth operation of our HVAC installation services.

Key Responsibilities
  • Manage the scheduling of HVAC installations, ensuring all jobs are prepped and ready to go.
  • Coordinate daily scheduling for service technicians, dispatch them to service calls, and arrange return visits when needed.
  • Communicate directly with customers to address scheduling needs, provide updates, and clarify lead times.
  • Schedule subcontractors and inspections for installation projects.
  • Maintain accurate and up-to-date customer databases, job files, and service invoices.
  • Work closely with installers, field supervisors, vendors, and office staff to ensure seamless operations.
  • Manage the on-call schedule for service technicians and ensure customer records are always current.
  • Provide billing information to accounting for maintenance contracts and process service invoices and timecards.
Requirements
  • Prior experience in customer service with a strong ability to communicate effectively with both customers and team members.
  • Experience in scheduling or dispatching, preferably in the home service industry.
  • Proficiency in scheduling software and maintaining customer databases, or a willingness to learn.
  • Strong organizational skills, attention to detail, and the ability to manage multiple schedules.
  • A proactive, problem-solving mindset with the ability to juggle competing priorities.
What We Offer
  • Clear paths to advancement: We want you to grow with us.
  • Lunch Party Fridays: Celebrate your hard work each week with a team lunch.
  • Stay fit: Enjoy a Planet Fitness gym membership or get reimbursed for your gym of choice.
  • Comprehensive health benefits: Including vision and dental insurance.
  • Paid time off: Vacation, holidays, and sick leave.
  • 401K with company match: Secure your future with financial advising.
  • 50% discount on our stellar services.

Pay Range: $32.00 an hour, depending on experience.

Schedule: Monday through Friday, 7:00 am to 3:30 pm with a half-hour lunch.



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