Store Operations Manager

5 days ago


Lithonia, Georgia, United States Designer Brands Full time
Job DescriptionJob Summary

The Store Manager is a leadership role responsible for maximizing store business results by creating exceptional customer experiences. They achieve this by providing responsive customer service, compelling merchandise presentation, operational integrity, optimal staffing, and associate development.

Responsibilities
  • Implement financial plans to maintain key performance indicators (KPIs).
  • Coach the store team on the link between service behaviors and business results.
  • Provide feedback and recognition to improve financial performance and support the company's service model, values, and mission statement.
  • Assess team performance on an ongoing basis and provide in-the-moment coaching, training, and development to support growth.
  • Manage daily associate relations issues and annual performance review processes.
  • Ensure store appearance and visual standards/presentation align with the DSW brand image.
  • Manage resources to maximize financial goals.
  • Lead by example and foster knowledge and integrity regarding company policy compliance in all practices.
  • Oversee daily store cleaning, recovery, maintenance, and inventory.
  • Use the monthly Ops Assessment to identify and correct operational deficiencies in the store.
  • Ensure training is conducted regarding loss prevention and safety standards.
Requirements
  • Time management skills.
  • Basic computer skills, including email, Microsoft Word, and Excel.
  • Ability to spend up to 100% of working time standing or moving around the store.
  • Finger dexterity to operate miscellaneous devices.

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