Office Supervisor Team Lead
1 week ago
Havertys is seeking an experienced Customer Service Office Manager to join our team. As a key member of our office staff, you will be responsible for supervising the Guest Services Office and ensuring seamless customer experiences.
About the Role
This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service. You will be working closely with the management team to ensure efficient store operations, handle customer complaints, and maintain accurate records.
Key Responsibilities
* Supervise and perform all functions in the Guest Services Office
* Assist with duties required of the Office Coordinator as needed
* Communicate and train changes to company policy and procedures for the Guest Service Office
* Ensure the Guest Service Office is staffed sufficiently at all times
* Answer incoming calls, distribute calls/messages, and manage store's voicemail
* Handle customer complaints and initiate follow-up on existing customer service tickets
* Complete opening/closing procedure checklists daily
* Maintain office supplies and office machines
* Perform regular audits of store operations as stated in the Quarterly Audit Checklist
* May assist manager with inventory
* May process AP functions: merchandise and expense invoices, RTVs, purchase orders, special orders, etc.
* May make or ensure bank deposits are made daily by management
* May create and process employee sales
Requirements
* High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
* One year experience in an office environment preferred
* One year experience in a customer service role
* Microsoft Word, Excel, and O365 experience preferred
* Strong math skills
* Excellent communication and customer service skills
* Ability to multi-task
* Highly organized
* Must be able to follow oral and written instructions
* Must be able to work independently while using discretion
Compensation
The estimated salary for this role is $45,000 - $65,000 per year, depending on experience.
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