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Hotel Reservation Coordinator

1 month ago

Richmond, Texas, United States Remington Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Reservation Coordinator. In this role, you will be responsible for making reservations for all future guests, using up-selling techniques to maximize revenue.

Key Responsibilities
  • Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
  • Process all changes and cancellations for group reservations.
  • Prepare group guest lists prior to arrival.
  • Dispatch all guest requests using the designated program to the proper departments.
  • Follow up with the department and/or guest to ensure the completion of the request.
  • Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner.
  • All calls should be answered in 3 rings.
  • Educate incoming guests of hotel amenities and services available to them during their stay.
  • Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
Requirements
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
  • High work ethic and self-initiative.
  • May be required to work varying schedules to include nights, weekends, and holidays.
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests.