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Customer Service Representative

1 month ago

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Job Summary

We are seeking a skilled Front Desk Agent to join our team at The Jefferson Hotel Richmond. As a Front Desk Agent, you will be responsible for creating a positive experience for our guests by ensuring 100% satisfaction. Your duties will include assisting guests with their arrival and departure, managing room and dining reservations, and handling payments.

Key Responsibilities

  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
  • Manage front desk operations, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  • Assist with room and dining reservations, ensuring that guests have a seamless experience.
  • Handle payments and process transactions accurately and efficiently.
  • Communicate effectively with guests, managers, and employees to ensure a positive and efficient experience.

Requirements

  • Customer service experience, with a focus on providing exceptional service to guests.
  • Excellent computer and phone skills, with the ability to sell and promote services within the hotel.
  • Prior reservations or front desk experience is preferred, but not required.
  • Flexibility to work any shift, any day of the week, including weekends and holidays.