Healthcare Customer Service Representative

2 weeks ago


Tempe, Arizona, United States TEKsystems Full time
About the Role

We are seeking a skilled Healthcare Customer Service Representative to join our team at TEKsystems. As a key member of our operations team, you will play a critical role in providing exceptional customer service to our patients and their care partners.

Key Responsibilities
  • Manage phone and message inquiries from patients and their care partners, navigating complex healthcare systems and addressing needs related to insurance, billing, and appointment management.
  • Collaborate with providers and other operations team members to complete urgent tasks and ensure seamless care coordination.
  • Utilize medical terminology, medical billing, and insurance knowledge to resolve patient inquiries and concerns.
  • Develop and maintain strong relationships with patients, providers, and other stakeholders to ensure high-quality patient care.
Requirements
  • Minimum 1 year of high-volume contact center experience and 1 additional year of direct customer service experience, or 2 years of high-touch, patient-facing healthcare service roles.
  • Excellent communication and problem-solving skills, with the ability to navigate complex healthcare systems and resolve patient inquiries.
  • Strong knowledge of medical terminology, medical billing, and insurance processes.
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we help clients activate ideas and solutions to take advantage of a new world of opportunity.



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