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Healthcare Customer Service Representative

2 months ago


Tempe, Arizona, United States TEKsystems Full time
Job Overview

We are seeking a skilled Healthcare Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients and members.

Key Responsibilities:

  • Assist patients and members through various communication channels, including chat, email, and inbound calls.
  • Respond to general inquiries regarding account information, insurance, billing, and appointment management.
  • Coordinate care among care partners, including pharmacies, testing laboratories, specialists, and insurance providers.
  • Resolve technical issues and provide problem-solving support to patients and members.
  • Become proficient in navigating our systems, including RingCentral, Slack, G-Suite, Zoom, and our Electronic Medical Record System.

Benefits of this Role:

  • Endless career advancement opportunities with a growing and innovative company.
  • Work in a brand-new building in downtown Tempe, with a dynamic and supportive team.
  • Paid sabbatical after 5 and 10 years of service.
  • Employee Assistance Program, offering free confidential advice on stress, anxiety, financial planning, and legal issues.
  • Competitive medical, dental, and vision plans.
  • Free memberships for yourself, your friends, and family.
  • Pre-tax commuter benefits.
  • PTO cash outs, allowing you to cash out up to 40 accrued hours per year.
  • 100% life insurance and disability insurance coverage.
  • 401K match.

About TEKsystems:

We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. TEKsystems is an Allegis Group company, committed to equal opportunities and diversity.