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Healthcare Customer Service Representative
2 months ago
The role of the Patient Service Specialist is integral to the operational efficiency of our healthcare team. This position is designed to support the administrative functions of the practice, ensuring seamless daily operations.
Key Responsibilities- Communication: Manage incoming calls, directing them appropriately, and taking messages as necessary. Ensure that all communications are relayed to the relevant physician or staff member.
- Customer Service: Deliver exceptional service to both new and existing patients, addressing inquiries and providing authorized information as needed.
- Appointment Management: Schedule patient appointments and necessary tests, ensuring all patient information is accurately recorded in the electronic medical record (EMR) system.
- Patient Registration: Verify patient demographics and health insurance details, conducting eligibility checks to confirm coverage.
- Financial Transactions: Collect co-pays and outstanding balances from patients, ensuring compliance with financial policies.
- Pre-Visit Planning: Conduct daily preparations for upcoming appointments, including insurance eligibility verification and obtaining necessary authorizations.
- Outreach: Engage with select patient groups for care management and quality improvement initiatives.
- Administrative Support: Assist with administrative supply management and follow up on any outstanding documentation or claims.
The ideal candidate will possess strong communication skills and a commitment to customer service excellence. Experience with EMR systems is preferred, along with proficiency in Microsoft Office applications.
Education & ExperienceA high school diploma or equivalent is required, with one to three years of experience in a medical administrative role preferred.
About IASIS HealthcareIASIS Healthcare is dedicated to transforming the healthcare experience through innovative practices and patient-centered care. We prioritize diversity, equity, and inclusion in all aspects of our operations, ensuring a supportive environment for both our patients and employees.
