Customer Service Warranty Representative
2 weeks ago
KB Home is a leading homebuilder in the United States, with a rich history of building quality homes for over 65 years. Our company is committed to providing exceptional customer service and ensuring that our homeowners have a positive experience throughout the homebuying process.
Job SummaryThe Customer Service Warranty Representative is a critical role within our organization, responsible for ensuring that our homeowners receive timely and effective support for any warranty-related issues. This position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Key Responsibilities- Warranty Claim Processing
- Facilitate construction warranty claims by scheduling, evaluating, and ensuring proper resolution to ensure customer satisfaction.
- Complete all warranty claims within 7 days.
- Hold subcontractors accountable for their work.
- Manage CSI for assigned communities (active as well as closed out).
- Continually strive for superior CSI ranking in specific market.
- Maintain a CSI of 98% or above.
- Homeowner Communication
- Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
- Explain KB Home's Limited Warranty to homeowner.
- Schedule and complete post-close visits at 10 days, 30 days, 60 days, 6 months, 11 months, and 18 months.
- Conduct quality walks on each home to ensure KB Home standards are met.
- Attend and participate in weekly team meetings to ensure all goals are met.
- High school degree or equivalent required.
- Associates or Bachelor's degree preferred.
- Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required.
- 1-2 years of construction experience with a production homebuilder preferred.
KB Home is an equal opportunity employer committed to hiring a diverse work team. If you are interested and qualified, please apply now. KB Home provides above-average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans, and amazing promotional opportunities.
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