Customer Service Warranty Representative

2 weeks ago


Charlotte, North Carolina, United States KB Home Full time
About KB Home

KB Home is a leading homebuilder in the United States, with a rich history of building quality homes for over 65 years. Our company is committed to providing exceptional customer service and ensuring that our homeowners have a positive experience throughout the homebuying process.

Job Summary

The Customer Service Warranty Representative is a critical role within our organization, responsible for ensuring that our homeowners receive timely and effective support for any warranty-related issues. This position requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities
  • Warranty Claim Processing
    • Facilitate construction warranty claims by scheduling, evaluating, and ensuring proper resolution to ensure customer satisfaction.
    • Complete all warranty claims within 7 days.
    • Hold subcontractors accountable for their work.
    • Manage CSI for assigned communities (active as well as closed out).
    • Continually strive for superior CSI ranking in specific market.
    • Maintain a CSI of 98% or above.
  • Homeowner Communication
    • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.
    • Explain KB Home's Limited Warranty to homeowner.
    • Schedule and complete post-close visits at 10 days, 30 days, 60 days, 6 months, 11 months, and 18 months.
  • Conduct quality walks on each home to ensure KB Home standards are met.
  • Attend and participate in weekly team meetings to ensure all goals are met.
Requirements
  • High school degree or equivalent required.
  • Associates or Bachelor's degree preferred.
  • Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required.
  • 1-2 years of construction experience with a production homebuilder preferred.

KB Home is an equal opportunity employer committed to hiring a diverse work team. If you are interested and qualified, please apply now. KB Home provides above-average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans, and amazing promotional opportunities.



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