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Customer Service Representative
2 months ago
At Tri Pointe Homes, we're committed to delivering exceptional customer experiences. As a Customer Care Representative, you'll play a vital role in ensuring our homeowners receive the highest level of service and support.
Key Responsibilities:- Respond to homeowner inquiries and issues in a timely and professional manner, providing solutions and resolving concerns.
- Conduct thorough assessments of service requests to determine coverage and scope of work.
- Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and collaboration.
- Perform quality control inspections and homeowner orientations to ensure quality and satisfaction.
- Manage warranty costs, negotiate with trade partners, and track expenditures to ensure efficient and effective use of resources.
- Collaborate with sales and construction teams to deliver quality new homes and ensure model homes are maintained in excellent condition.
- Update customer care databases and IT systems with accurate information and schedules.
- Coordinate and schedule trade partners to perform necessary repairs and maintenance.
- High school diploma or equivalent required.
- Minimum 3 months of experience in home construction, customer care, or repair, or an equivalent combination of education and experience.
- Valid driver's license required.
- Frequent balancing, standing, walking, sitting, listening, and speaking.
- Extensive driving from location to location.
- Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds.
Tri Pointe Homes is an Equal Opportunity Employer and is committed to fostering an inclusive environment where individuals can thrive. We welcome applications from diverse candidates and are dedicated to providing equal opportunities for all applicants and employees.
