Customer Service Representative
2 weeks ago
Tri Pointe Homes is a company that values its customers and employees. We strive to create communities that make a positive impact on people's lives. If you share our passion for creating exceptional experiences, we encourage you to apply for this role.
Key Responsibilities:- Respond to homeowner inquiries in a timely and professional manner, addressing warranty-related issues and providing accurate information.
- Conduct thorough assessments of service requests to determine coverage and communicate with homeowners, trade partners, and internal teams.
- Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and resolution of issues.
- Perform quality control inspections and homeowner orientations to ensure high-quality new homes.
- Manage warranty costs, negotiate with trade partners, and track expenditures in accounting systems.
- Collaborate with sales and construction teams to deliver quality new homes and maintain model homes in excellent condition.
- Update customer care databases and IT systems with scheduling information and other relevant details.
- Coordinate trade partner schedules and engage with them to improve quality and efficiency.
- Perform minor home repairs, adjustments, and modifications as needed.
- Stay up-to-date with industry trends and share best practices with other teams.
- High school diploma or equivalent required.
- Minimum 3 months of experience in home construction, customer care, or repair, or an equivalent combination of education and experience.
- Valid driver's license required.
At Tri Pointe Homes, we foster an inclusive environment where individuals can be their authentic selves. We value diversity and strive to create a workplace where everyone can contribute their unique perspectives and ideas.
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