Customer Service Representative

2 weeks ago

Charlotte, North Carolina, United States Tri Pointe Homes Holdings, Inc. Full time
Customer Care Representative

Tri Pointe Homes is a company that values its customers and employees. We strive to create communities that make a positive impact on people's lives. If you share our passion for creating exceptional experiences, we encourage you to apply for this role.

Key Responsibilities:
  • Respond to homeowner inquiries in a timely and professional manner, addressing warranty-related issues and providing accurate information.
  • Conduct thorough assessments of service requests to determine coverage and communicate with homeowners, trade partners, and internal teams.
  • Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and resolution of issues.
  • Perform quality control inspections and homeowner orientations to ensure high-quality new homes.
  • Manage warranty costs, negotiate with trade partners, and track expenditures in accounting systems.
  • Collaborate with sales and construction teams to deliver quality new homes and maintain model homes in excellent condition.
  • Update customer care databases and IT systems with scheduling information and other relevant details.
  • Coordinate trade partner schedules and engage with them to improve quality and efficiency.
  • Perform minor home repairs, adjustments, and modifications as needed.
  • Stay up-to-date with industry trends and share best practices with other teams.
Requirements:
  • High school diploma or equivalent required.
  • Minimum 3 months of experience in home construction, customer care, or repair, or an equivalent combination of education and experience.
  • Valid driver's license required.

At Tri Pointe Homes, we foster an inclusive environment where individuals can be their authentic selves. We value diversity and strive to create a workplace where everyone can contribute their unique perspectives and ideas.

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