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Operations Manager

2 months ago

Bentonville, Arkansas, United States Insight Global Full time
Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at Insight Global. As an Operations Manager, you will be responsible for leading the Service Desk team and ensuring the smooth operation of our business processes.

Key Responsibilities:

  • Lead and manage the Service Desk team to achieve business objectives and improve service delivery.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Market and promote the Service Desk to senior management and stakeholders to ensure its value and importance are recognized.

Requirements:

  • Minimum 5 years of experience in a leadership role, preferably in a service management or operations environment.
  • Proven track record of leading change management initiatives and improving business operations.
  • Excellent project management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to influence and persuade stakeholders at all levels.
  • Knowledge of industry standards and best practices for service management.

What We Offer:

  • A dynamic and inclusive work environment that values diversity and promotes growth and development.
  • A competitive salary and benefits package, including opportunities for professional growth and advancement.
  • The chance to work with a talented and dedicated team of professionals who are passionate about delivering exceptional service.

Insight Global is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service.