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Store Operations Leader

1 month ago

Charlotte, North Carolina, United States MOD Super Fast Pizza, LLC Full time
About MOD

MOD Super Fast Pizza, LLC is a company that believes in creating a world that works for and includes everyone. We're committed to making a positive social impact in the lives of our employees and the communities we serve.

Job Title: Store CoachJob Summary

The Store Coach is a key member of our MOD team, responsible for helping the General Manager drive overall store operations. This role requires strong leadership skills, a passion for delivering exceptional customer experiences, and the ability to motivate and inspire our Squad members.

Key Responsibilities
  • Be an example of MOD values and behaviors, demonstrating a service mindset through effective leadership
  • Coach Shift Captains to maintain a positive and energetic atmosphere
  • Demonstrate, train, and coach Squad members in all methods for accomplishing store tasks
  • Ensure all stations, product, and equipment are clean, well-maintained, and meet quality standards
  • Manage cash handling functions for the shift
Requirements
  • Minimum 6 months in a Shift Captain position or 1 year of supervisory experience in a retail store or restaurant
  • Experience successfully leading, coaching, training, and motivating front-line employees
  • Ability to think strategically and act tactically
  • Belief in our purpose, accepting of change, and a growth mindset
Working Conditions
  • High noise levels due to operations, customers, and overhead music
  • May be indoor or outdoor setting depending on store (varied weather conditions expected)
  • Varying schedule to include evenings, holidays, and extended hours as business dictates

At MOD, we're committed to creating a safe and inclusive environment for all employees and customers. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity.