Assistant Store Manager

4 weeks ago


Charlotte, North Carolina, United States BRAHMIN LEATHER WORKS LLC Full time
Job Description

At Brahmin Leather Works LLC, we are seeking a highly motivated and experienced Assistant Store Manager to join our team. As a key member of our store operations team, you will be responsible for creating a store environment that provides exceptional sales and customer service, executing visual directions, and recruiting, developing, and retaining a strong selling team.

Key Responsibilities:

  • Manage staff by providing timely coaching and feedback to maximize individual and team performance.
  • Develop and maintain positive working relationships that support a positive work environment.
  • Support the education of the store team on fashion trends and product knowledge.
  • Maintain two-way communication with the Store Manager to stay abreast of company/store information and brand initiatives.
  • Ensure associates meet appearance standards that professionally represent the brand.
  • Support an environment that positions Brahmin Leather Works as an Employer of Choice.
  • Support effective onboarding and learning opportunities.
  • Provide basic direction to associates and appropriately delegate tasks.
  • Support Store Manager with recruiting functions, including networking, recruiting, and interviewing.
  • Support Store Manager with developing talent, ensuring effective onboarding.
  • Provide timely coaching and feedback to associates when appropriate, supporting the Store Manager with performance issues.

Sales and Service:

  • Achieve sales and service metrics in key measurable areas, including DPTs, UPTs, AURs, and Customer Conversion.
  • Use company resources and personal leadership to facilitate and sustain a strong selling environment that holds associates accountable for achieving productivity standards and other sales metrics.
  • Analyze store reports to optimize performance and take action based on business trends.
  • Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
  • Assist in identifying opportunities to maximize sales and ensure financial goals are achieved.

Building Clientele:

  • Manage and guide associates to consistently market Brahmin brand initiatives and grow key sales and service metrics.
  • Ensure exceptional selling interactions that guarantee meaningful experiences and build brand relationships.
  • Drive brand loyalty by supporting all service enhancers to build strong relationships, including active use of client books and marketing initiatives with local businesses for store events.

Store Operations:

  • Plan and prioritize tasks and responsibilities to meet the needs of the business.
  • Maintain store cleanliness and housekeeping standards.
  • Protect company assets and maintain a safe work environment.
  • Ensure compliance to all company policies and procedures as well as local, state, and federal employment laws.
  • Support the planning and execution of Brahmin brand visual direction.
  • Participate and lead special projects and other duties as assigned.

Qualifications:

  • Leads with integrity and enthusiasm to motivate total store achievement.
  • Has a strong sense of drive, ambition, and passion for selling, ensuring the overall success of store business.
  • Must be outgoing and assertive, with the ability to make store business successful.
  • Ability to communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
  • Ability to lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
  • Ability to partner with management on store issues.
  • Maintain professional appearance that reflects the brand.
  • Ability to work a flexible schedule based on the needs of the business, including opening/closing shifts, weekends, and holidays.
  • Physical requirements: Must be able to stand up to 100% of a work shift standing and moving. This role involves constant moving, talking, hearing, reaching, grabbing, and standing for the entire work shift. Occasionally involves stooping, kneeling, crouching, and climbing ladders. Must be able to lift up to 40 pounds.
  • 2+ years of leadership experience in luxury goods or a minimum of 4 years in a comparable retail environment with a focus on clienteling.
  • Bachelor's Degree preferred. Associate's Degree required.


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