Assistant Store Manager
4 weeks ago
Join Sur La Table, a leading kitchenware and home goods retailer, as an Assistant Store Manager and contribute to the success of our stores. As a key member of our management team, you will inspire customers on their culinary journey, drive sales, and motivate high-performing sales teams.
Key Responsibilities:- Model and hold employees accountable to customer service standards.
- Contribute to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
- Support the General Manager or Store Manager in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
- Work as a part of a high-performing team to achieve store's sales plan and support sales driving initiatives.
- Provide coaching in the moment and performance feedback to employees.
- May assist the General Manager or Store Manager in delivering formal performance reviews.
- Anticipate and solve problems by taking decisive action and following up with the General Manager or Store Manager.
- Ensure the accuracy and integrity of employee information, including Time and Attendance records and personal data.
- Manage deliveries according to standard operating procedures and drive and manage inventory events.
- Control shrink and retail supply expenses.
- Stay informed by maintaining product knowledge and accessing available training and resources.
- Ensure adherence to applicable wage and hour laws and accurately record time worked according to Sur La Table policy.
- Partner with the General Manager or Store Manager, HQ Retail Operations, Human Resources, and other departments as needed or necessary.
- Demonstrate exceptional verbal and written communication skills with employees, customers, field management, and corporate office.
- Ability to communicate verbally and work cooperatively with employees and customers.
- Ability to remain in a stationary position for up to 3 hours at a time.
- Ability to move about the workplace coaching and directing employees, selling to customers, and retrieving merchandise from storage or sales floor.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch in order to demonstrate, retrieve, and replenish merchandise.
- Ability to work a varied schedule to observe employees and customers at different times of the day, week, and year.
- Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse in order to accomplish work.
- Regular and predictable attendance.
- Ability to lift and/or move merchandise weighing up to 35 lbs.
- 1-2 years of progressively responsible retail management experience.
- Prior experience as a Sur La Table Store Floor Lead, preferred.
- Experience driving sales and motivating high-performing sales teams.
- Experience training others and holding teams accountable.
- Proficient in POS Systems.
- Proficient with MS Office Suite (Outlook, Word, and Excel).
- May require Food Handlers Permit or Food Manager Certification.
- Focus on the Customer: Inspire and delight your customers.
- Be Genuine: Your communication style is respectful, effective, and sincere.
- Make the Right Call: Effectively blend knowledge, experience, wisdom, and decisive action.
- Take Ownership: You are committed, responsible, and provide solutions.
- Achieve Results: Meet and exceed goals and expectations.
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