ServiceNow Asset Management Process Manager
4 weeks ago
Job Title: ServiceNow Asset Management Process Manager
Job Summary:
We are seeking a highly skilled ServiceNow Asset Management Process Manager to join our team at DEW Softech, Inc. As a ServiceNow Asset Management Process Manager, you will play a crucial role in bridging the gap between the Hardware Asset Management (HAM) and Software Asset Management (SAM) user team(s), the ServiceNow technical development/implementation (ITSM) team, and other stakeholders.
Key Responsibilities:
- Manage the day-to-day Asset Management processes, working directly with the process owner to oversee the entire asset lifecycle.
- Provide practical training and step-by-step how-to instruction aimed at enhancing knowledge and increasing adoption of standard hardware and software asset processes through the continued use of ServiceNow HAM/SAM Pro and related functions.
- Identify and propose solutions to address systems resource and/or skills gaps required to maintain current and future ITAM states.
- Assist in incident analysis, enhancement requirements analysis/demand creation, test case creation and execution, and basic report creation.
Requirements:
- 4 years of experience in IT Asset Management.
- 2 years of ServiceNow experience.
- Hardware Asset Management (HAM) experience.
- Software Asset Management (SAM) experience.
- ServiceNow HAM and SAM experience.
- ITAM experience.
- Must have great communication skills.
- Strong attention to detail.
- Ability to work remotely and independently.
Preferred:
- Current ServiceNow certifications (CSA, etc.).
Physical Demands:
- Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor.
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