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Voice Architect

2 months ago

Boise, Idaho, United States Beacon Hill Staffing Group Full time
Job Summary:

The Voice Architect is responsible for the day-to-day operations of a large-scale voice network. This includes managing the performance of data center-hosted applications, advanced contact centers, and thousands of voice terminals spread across multiple locations.

Key Responsibilities:
  • Oversee daily operations and support for a multi-site VoIP network.
  • Supervise and develop staff, ensuring best practices in support processes and the use of software tools.
  • Collaborate with other IT departments to ensure voice systems integrate smoothly with other technologies.
  • Support voice and data environments across multiple locations, using tools like SolarWinds, Oasis, Comview, and others for performance optimization and capacity planning.
  • Manage the design, implementation, and support of advanced voice-related systems.
  • Ensure business requirements are accurately translated into technical solutions.
  • Engage in problem-solving for complex issues related to communications infrastructure.
  • Communicate effectively with leaders, users, and technical colleagues, providing updates on system performance and improvements.
  • Manage multiple projects and ensure timely delivery under deadline pressure.

Requirements:
  • Minimum of 5 years of experience working with voice teams and solutions.
  • Proven experience with complex multi-site VoIP networks and multi-vendor environments (e.g., Siemens, Cisco, Avaya).
  • Strong familiarity with wireless communication technologies like Spectralink or ASCOM.
  • Experience with voice mail and unified messaging systems, preferably with Unify Xpressions.
  • Strong problem-solving, analytical, and conflict management skills.
  • Ability to collaborate effectively with cross-functional teams and work independently when needed.
  • ITIL certification is required; additional certifications in voice technologies are preferred.

Education and Certifications:
  • Bachelor's degree in computer science, Management, or a related field, or equivalent experience in voice network management.
  • Certifications in ITIL and voice technologies are strongly preferred.

About Beacon Hill:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world-class technology talent across all industries utilizing a complete suite of staffing services.

We deliver quality IT professionals to solve our customers' technical and business needs.

Learn more about Beacon Hill and our specialty divisions by visiting our website.