Cloud Solutions Expert

4 weeks ago

Boise, Idaho, United States Oracle Full time
Job Description

Oracle is seeking a highly skilled Sr. Principal Consultant to join our team in the Advanced Customer Support (ACS) organization. As a key member of our team, you will be responsible for delivering exceptional customer support and driving business growth through the implementation of Oracle NetSuite solutions.

Key Responsibilities
  • Lead the identification and documentation of customer's NetSuite value gaps using our proprietary SuiteReview methodology
  • Drive the approach to remediate gaps and achieve consensus with the customer
  • Work with customers to remediate highest priority gaps
  • Architect solutions for complex business requirements, including configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
  • Define detailed functional requirements for automations and integrations to NetSuite
  • Work with TS team to design and unit test automations and integrations
  • Perform quality reviews of deliverables developed by other team members
  • Continuously increase product knowledge and pursue relevant certifications
  • Collaborate with other ACS teams, including TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support
  • Follow essential internal business processes aligned toward delighting our customers
Preferred Qualifications
  • 6+ years of overall relevant domain experience in one or more of NetSuite's vertical markets (e.g. Consumer Products, Warehouse Distribution, Manufacturing, Retail)
  • Expert NetSuite ERP Financials functional solution implementation and/or administration experience - though competing ERP offerings may be considered. NetSuite Advanced Revenue Management (ARM) solution experience strongly preferred.
  • 2+ years of external consulting role experience with sustained C-suite interactions OR similar internal project experience in both leadership and execution
  • Experience with defining requirements for complex customizations and integrations
  • Strong communication skills
  • Ability to evolve customer business processes based on leading practices
  • Passion for driving customer satisfaction
  • Finance and/or Accounting professional and/or academic background a plus
  • NetSuite ERP Consultant or other relevant certifications a plus
Travel Requirement
  • Modest to moderate, as appropriate

Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions.

As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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