Central Registration Associate Line

5 days ago


Yonkers, New York, United States BronxCare Health System Full time

Job Summary:

The Central Registration Associate Line is a critical role within the BronxCare Health System, responsible for delivering exceptional patient-centered customer service in a high-volume call center environment.

Key Responsibilities:

  • Coordinate patient appointments through the use of ALLSCRIPTS in a Call Center Environment, ensuring timely and accurate scheduling, rescheduling, and cancellations.
  • Demonstrate proficiency in Pre-Registration and Pre-certification requirements for each insurance plan, ensuring proper approvals and coordination of benefits prior to patient arrival.
  • Verify insurance, authorizations, and pre-registration data for each patient appointment scheduling, incorporating missing data and changes to demographics as advised by the patient.
  • Collaborate with Hospital/Clinics personnel to facilitate appointments scheduling for Hospital In-patient discharge follow-up visits, ensuring continuity of care.
  • Maintain the highest level of professionalism and confidentiality at all times, ensuring compliance with Federal/State regulations such as HIPPA and EMTALA.
  • Act as a liaison with clinics, physicians, patients, staff, insurers, and ancillary departments, maintaining a positive relationship with all.

Requirements:

  • High School or GED required, Associate's degree preferred.
  • Knowledge of Windows OS and Microsoft Office applications, including Microsoft Outlook/Exchange, Word, and Internet browser applications.
  • 1-2 years of customer service experience, preferably in a call center and/or outpatient healthcare environment.
  • 1-2 years of experience involving Health Benefit verification and Third-Party Billing is strongly preferred.
  • Bilingual English/Spanish proficiency is preferred.


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