Guest Service Supervisor

2 weeks ago


Holland, Michigan, United States Suburban Inns Full time
Job Description

Suburban Inns is seeking a highly skilled Guest Service Supervisor to join our team

Key Responsibilities:

  • Provide exceptional customer service and ensure a positive experience for all guests
  • Supervise and train Guest Service Representatives to meet brand standards
  • Assist in interviewing, hiring, and evaluating GSRs
  • Conduct property walk-arounds to ensure a clean and safe environment
  • Monitor inventory and correct any out-of-balance issues
  • Perform emergency training and stay knowledgeable of all emergency procedures
  • Follow proper accounting procedures, including posting guest charges and balancing cash drawers
  • Provide excellent guest service and enforce the service philosophy among all team members

Requirements:

  • High school diploma or equivalent required
  • 1 year of Guest Service Representative experience preferred
  • First Aid/CPR certification and TIPS training required
  • Ability to interpret/extract information and perform arithmetic functions
  • Typing, computer skills, and good communication skills

We offer a dynamic work environment, competitive pay, and opportunities for advancement.



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