Member Services Team Member
1 week ago
MVP Sports Clubs is a sports facility management company with a passion for fitness and wellness. We believe in creating a welcoming and engaging environment for our team members and guests.
Job SummaryThe Member Services Team Member is responsible for providing exceptional customer service to our members and guests. This includes preparing quality food items, maintaining a clean and professional food preparation area, and attending to customer needs in a timely and courteous manner.
Responsibilities- Prepare quality food items by adhering to MVP and Health Department codes.
- Maintain a clean and professional food preparation area.
- Provide superior customer service in a timely, professional, and courteous manner.
- Attend and participate in regular Service Game training sessions as directed by supervisor.
- Maintain a neat and professional appearance, by wearing the MVP Sports Clubs uniform and name badge.
- Perform any point-of-sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift.
- Perform all job functions at an exceptional level while adhering to areas of accountability.
- Communicate members' concerns, comments, and questions to appropriate Manager.
- High school diploma or equivalent or relevant work experience.
- First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this.
- Minimum 6 months prior customer service experience in high volume service industry.
- Experience with food preparation.
- Excellent verbal and personal communication skills.
- Excellent organizational skills.
- Ability to stand 95% of the shift and lift weighted objects up to 40 lbs.
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