Front Desk Team Member

3 weeks ago


Alexandria, Virginia, United States Westin Alexandria Full time
Job Overview
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Westin Alexandria. As a key member of our front office staff, you will be responsible for providing exceptional service to our guests, handling room reservations, and ensuring a smooth check-in and check-out experience.

**Key Responsibilities:**
  • Register guests and handle room assignments
  • Respond to guest inquiries and resolve any issues that may arise
  • Process payments and handle cash and credit transactions
  • Operate the hotel's computer system to manage room inventory and track guest information

**Requirements:**
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or customer service role is beneficial
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and multitask with ease

**What We Offer:
* Competitive salary range: $25,000 - $35,000 per year
* Comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance program
* Opportunities for career advancement and professional growth

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