Front Desk Team Lead

3 weeks ago


Alexandria, Virginia, United States Donohoe Companies Full time
Job Summary

We are seeking a highly skilled Front Desk Supervisor to join our team at Donohoe Hospitality Services. As a key member of our front desk team, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and providing top-notch customer service.

The ideal candidate will have previous hotel front desk experience and possess excellent communication and interpersonal skills. You will be able to work in a fast-paced environment, maintain control and composure in difficult situations, and exhibit good judgment.

About Us

Donohoe Hospitality Services is a leading provider of hospitality services, dedicated to delivering exceptional guest experiences. We offer a comprehensive benefits package, including health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts, and more.

Key Responsibilities

- Supervise the front desk operations
- Maintain the highest productivity, employee morale, and guest service
- Ensure all hotel policies and procedures are followed
- Assist FOM in training employees
- Check guests in and out according to hotel standards
- Inform guests about hotel facilities, policies, and procedures
- Handle hotel phone system and take messages for guests
- Perform cashier duties and post charges to guest accounts

Requirements

- Previous hotel front desk experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and maintain control in difficult situations

Benefits

We offer a comprehensive benefits package, including:
- Health, dental, and vision insurance
- Leaves of absences
- Retirement plans
- Paid time off
- Hotel room discounts

Estimated Salary Range: $55,000 - $65,000 per year depending on location and experience.
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