Lead Customer Relations Clerk
5 hours ago
The Village of Palm Springs, FL is seeking a highly skilled and experienced Lead Customer Relations Clerk to join our Utilities Department. As a key member of our team, you will be responsible for coordinating and supervising the utility billing functions, supervising Clerk I and Clerk II positions, and ensuring excellent customer service.
Key Responsibilities- Prepare and review utility bills for water, sewer, and trash, including entering and reviewing water meter readings, payments, and customer information.
- Supervise and direct the activities of assigned tasks, assign work, monitor progress, provide feedback, and prepare periodic employee reviews.
- Coordinate meter reading, re-reads, and delinquent disconnections with utilities field crew, and organize work orders for field crew.
- Perform special account research and analysis at the request of customers, the Utility Billing Manager, or the Utility Director/Assistant Utility Director.
- Initiate correspondence with customers relative to payments, adjustments, inquiries, complaints, or other matters requested by the customer.
- Review and approve daily cash receipt edits and deposits by cashiers, post daily cash receipts, and prepare or review customer account adjustments.
- Enter and post adjustments in accordance with Village Policy, respond to bankruptcy notices, lien searches, etc., and file and maintain billing registers, daily cash receipt posting reports, and other records.
- Prepare quotes for utility fees related to development.
- A high school diploma or G.E.D. and supervisory experience in utility billing or a related field are required.
- A basic working knowledge of computer procedures, practices, and applications is also required.
- Bookkeeping experience is desirable.
- Possession of a valid Florida Driver License.
The work environment is an air-conditioned office, but may occasionally require spending time outside communicating with employees and attending events.
BenefitsThe Village of Palm Springs offers a complete benefits package, including health, dental, and life insurance, pension plan, and paid holidays.
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