Technical Support Specialist

3 weeks ago


Harlingen, Texas, United States Luxoft Full time
Job Description

We are seeking a skilled Technical Support Specialist to join our team at Luxoft. As a key member of our Desktop Services team, you will play a critical role in providing technical support and assistance to our internal and external customers.

Key Responsibilities:

  • Assist with new hires and acquisitions, ensuring a seamless onboarding experience.
  • Follow all escalation procedures according to the service level agreement, ensuring timely and effective issue resolution.
  • Utilize remote control tools to provide technical support and assistance to end-users.
  • Maintain accurate records of each call in our incident management tracking tool.
  • Anticipate customer needs and proactively identify solutions to improve overall customer satisfaction.
  • Plan, prioritize, organize, and complete work to meet established objectives and deadlines.

Required Skills:

  • ITIL certification
  • Service Desk and ITSM experience
  • Hardware deployment and maintenance expertise
  • Troubleshooting skills
  • Valid driver's license and reliable transportation

Nice-to-Have Skills:

  • Effective communication skills with non-technical individuals
  • Ability to work autonomously and make decisions with minimal supervision

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