Patient Experience Specialist

4 weeks ago

Harlingen, Texas, United States Planned Parenthood of Michigan Full time
Job Title: Patient Experience Specialist

Planned Parenthood South Texas is seeking a highly skilled and compassionate Patient Experience Specialist to join our team. As a Patient Experience Specialist, you will play a critical role in ensuring that our patients receive exceptional care and service.

Job Summary:

The Patient Experience Specialist will be responsible for facilitating the patient's process from arrival to departure, ensuring that our commitment to equitable, excellent, non-judgmental care is evident in each patient's experience. This includes greeting patients and visitors, documenting patient information, providing patient education, and conducting STI/HIV assessments and testing.

Key Responsibilities:
  • Greet patients and visitors in a positive, warm, and caring manner to enhance the overall patient experience.
  • Document patient information in the Electronic Health Record (EHR) in a complete, accurate, and efficient manner.
  • Provide clear and easy-to-understand patient education and respond to queries about health services.
  • Conduct pre/post education for patients who request STI/HIV screening and maintain accurate statistical information while protecting client identity.
  • Perform in-house tests/measurements, collect and process specimens for external laboratory testing, and run laboratory controls.
  • Comply with Class D Pharmacy regulations when receiving, packaging, labeling, documenting, and dispensing medications under the direction of the Pharmacist.
  • Refer patients to other medical and social services agencies as appropriate.
  • Participate in health center and affiliate efforts to achieve established goals for productivity and revenue cycle.
Requirements:
  • High school diploma or GED is required. Some college preferred. Medical Assistant certification is preferred.
  • 3-5 years customer service experience is highly desired. At least one year experience as a Medical Assistant or in a health care position preferred.
  • Excellent customer service skills with the ability to provide an exceptional patient experience for all.
  • Excellent communication and interpersonal skills to interact well with all patients, guests, co-workers, and supervisor.
  • Bilingual in Spanish preferred.
  • Phlebotomy skills.
  • Fully functional in general computer use, with the demonstrated ability to effectively maintain complete and accurate Electronic Health Records (EHR).
What We Offer:

We offer excellent benefits that include medical, dental, vision, disability, and life insurance, paid holidays, paid time off, a 401(k) retirement plan, and more.

Planned Parenthood South Texas is an Equal Opportunity Employer. We strongly embrace diversity and appreciate the differences each individual brings to our organization. We are an organization of inclusion, with equity, equality, and respect given to all individuals, regardless of their race, ethnicity/culture, color, national origin, citizenship, language, religion, sex/gender, gender identity or expression, sexual orientation, age, physical characteristics, disability, genetic information, marital or relationship status, pregnancy or pregnancy-related conditions, socioeconomic position, military/veteran status, or any other characteristic protected by law.

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