Membership Representative
2 months ago
The Dallas Zoo Management is seeking a highly motivated and customer-focused Membership Representative to join our team. As a key member of our membership sales and service team, you will be responsible for providing exceptional customer service to our members and guests, selling memberships, and promoting the Dallas Zoo's mission and values.
Key Responsibilities- Sell memberships at the Member Services Booth, outside entrance, and within the Zoo, meeting set sales goals and targets.
- Provide outstanding customer service to current and prospective members and Zoo guests, serving as an ambassador of the Dallas Zoo.
- Communicate with members in-person, via email, and over the phone, utilizing Tessitura to enter and update data regarding members and prospective members.
- Prepare membership packets for use in departments and for mailing with membership cards.
- Attend community and corporate events throughout the greater Dallas area to promote the Dallas Zoo and sell memberships.
- Assist with special events and activities for members, providing administrative task assistance as needed.
- Two years of relevant sales, membership, or customer service experience.
- Proficient in speaking Spanish preferred, but not required.
- Extensive cashier experience with the ability to accurately handle large amounts of cash and perform daily balances and reporting.
- Personable presence and demeanor with the desire to engage in personal contact with the public.
- Sound judgment and the ability to quickly and effectively solve problems.
- Command of Microsoft Word, Excel, and Outlook, with experience with Tessitura ticketing system preferred.
- Ability to work flexible shifts, including weekends and evenings as assigned.
- Ability to work indoors and outdoors with exposure to cold and heat.
- Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull, bend, climb stairs and ladders, and lift/carry 15-20lbs.
- Commitment to the mission and values of the Dallas Zoo.
Successful candidates must pass pre-employment drug screening and background check. The Dallas Zoo Management is an equal opportunity employer and welcomes applications from diverse candidates.
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