Fitness Center Representative

2 days ago


Dallas, Texas, United States Planet Fitness - Excel Fitness Full time
Job Overview

At Planet Fitness - Excel Fitness, we're committed to providing an exceptional member experience. As a Member Services Representative, you'll play a vital role in creating a positive and welcoming environment for our members.

Key Responsibilities
  • Provide top-notch customer service, ensuring members feel valued and supported.
  • Check members into the system, facilitate new account sign-ups, and assist with account updates.
  • Respond to member inquiries and concerns in a timely and professional manner, escalating issues as needed.
  • Maintain a clean and organized facility, adhering to our high standards of cleanliness and safety.
Requirements
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • High school diploma or equivalent required; people with positive mental attitudes excel in our team.
  • Punctuality and reliability are essential; we value our team players and members.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
Benefits
  • Free Planet Fitness Black Card Membership for all team players.
  • Financial wellness benefit, MyFlexPay, to help make payday any day.
  • Employee Assistance Program (EAP) for free and confidential access to counseling resources.
  • Plus, paid time off (PTO), paid parental leave, and health insurance benefits for eligible team players.


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