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Property Operations Manager

2 months ago

Dallas, Texas, United States HARWOOD SERVICES INC Full time

**Job Summary**

**About HARWOOD SERVICES INC**

HARWOOD SERVICES INC is seeking a highly skilled and experienced Assistant General Manager to join our team. As a key member of our management team, you will be responsible for assisting the General Manager in maintaining all aspects of property operations.

**Key Responsibilities**

• Works closely with the GM in all aspects of management, including administrative and financial duties.

• Assumes responsibility for supervising staff and managing the property in the GM's absence.

• Develops and implements effective strategies to improve property operations and enhance resident satisfaction.

• Inspects property common areas and grounds on a regular basis, identifying areas for improvement and implementing recommendations.

• Understands and assists with all financial and operational reporting requirements.

• Responsible for the collection of all monthly dues/fee payments and makes daily community deposits.

• Processes all community invoices and assists in monitoring and recording paid invoices.

• Distributes non-payment notices to delinquent residents and completes follow-up activity regarding non-payment of dues or collections proceedings.

• Maintains a general working knowledge of state laws regarding collection of delinquent accounts.

• Prepares preliminary account reviews for residents on notice.

• Greet prospective residents, qualify, determine needs and preferences, and professionally present community features and benefits.

• Organizes and files all applicable reports, owner registrations, and paperwork.

• Inputs daily all resident information and maintains all current and previous resident files.

• Assists the GM in ensuring that all leases and addenda are completed accurately.

• Ability to understand and explain legal documents, such as Condominium CCRs and forms.

• Understands and applies principles of service and company culture.

• Supports the overall marketing efforts and offers input and suggestions regarding promotions, advertisements, events, etc.

• Assists in various selling activities as required.

• Maintains up-to-date knowledge of market and competitive properties.

• Assists the overall team effort through effective leadership.

• Assists in the handling of resident service requests and various concerns as required.

• Conducts follow-up activity as needed with new and current residents to establish and maintain positive resident relations.

• Attends and assists with resident social functions and activities.

• Represents the Company in a professional manner and consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public.

• Makes introductory calls to future owners/residents prior to move-in and initiates face-to-face meetings with new residents to assure quality control and confirm satisfaction with service.

• Helps GM provide comprehensive move-in orientations.

• Assists in the development and implementation of resident relation activities and events to enhance the residents' perception and value of their home.

• Provides administrative support with the resident website, resident website access, and letters, monthly mailings, and other special projects as assigned by supervisory staff.

• Reads and answers resident emails in a timely manner, no more than 24 hours.

• Ensures efficient and courteous response and resolution to all resident requests.

• Handles all resident complaints expeditiously, diplomatically, and professionally.

• Prepares and processes appropriate written communications, such as memos, letters, insurance incident reports, etc.

• Collects and posts all resident rent payments and manages accounts receivable.

• Maintains tracking mechanisms developed for follow-up of service requests.

**Requirements**

• 4-Year College Degree preferred, with a focus on Real Estate, Hospitality, or business-related course of study.

• Minimum of 3-5 years of management experience in an upscale environment.

• Management experience in Property Management or Hospitality highly desirable.

• Excellent communication, organizational, and leadership skills required.

• Advanced experience with computerized property management and/or accounting software and Microsoft Office applications required.

• Ability to read and create profit and loss statements, variance reports, and budgets required.