Front End Operations Manager

4 days ago


Charlotte, North Carolina, United States Michaels Full time
Job Summary

We are seeking a highly skilled and experienced Front End Manager to join our team at Michaels. As a Front End Manager, you will be responsible for leading the front-end operations and expectations, maintaining store recovery standards, and delivering a customer-centric shopping experience.

Key Responsibilities
  • Lead the execution of class and in-store events in accordance with Company programs
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Train, observe, and coach the customer experience team to achieve results
  • Participate in the performance management process and support Talent Development of your team
  • Serve as Manager on Duty (MOD)
  • Interact with others in an accepting and respectful manner and promote commitment to the organization's vision and values
Requirements
  • Retail management experience preferred
  • Ability to remain standing for long periods of time and move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. and Canada must satisfy federal, state, provincial and local legal requirements of the job.



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