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Customer Service Front End Leader

2 months ago

Charlotte, North Carolina, United States Burlington Full time

**Exciting Opportunity with a New Store Launch**

At Burlington, we celebrate the diverse elements that enhance our communities where we operate daily. If you aspire to advance your retail career within a supportive and inclusive environment, consider joining us as a Burlington Stores **Full-Time Customer Service Front End Leader**.

As a Customer Service Front End Leader, you will play a crucial role in the store's leadership team, collaborating closely with Store Management in the realms of Merchandising, Customer Engagement, Operations, and Human Resources. This leadership role serves as a pathway to a management position within our growing organization. Are you a proactive individual capable of overseeing store operations with efficiency and effectiveness? If you are a recognized leader who values the importance of fostering strong teams and partnerships to achieve results, this opportunity is tailored for you.

**Core Values at Burlington:**

+ Achieve Results

+ Foster Trust & Respect

+ Build Teams & Collaborate

**Benefits of Joining Burlington:**

+ Opportunities for Advancement

+ Competitive Compensation

+ Flexible Scheduling

+ Associate Discounts of 15-30%

+ Comprehensive Medical, Dental, and Vision Plans

+ Employee Assistance Programs

+ Life and Disability Insurance

+ Paid Time Off

+ Paid Holidays

+ 401(k) Retirement Plan

**Key Responsibilities:**

+ Oversee all store operations and team members while acting as Manager on Duty.

+ Enhance sales performance through training, development, and coaching of team members.

+ Ensure safety for both customers and staff by adhering to company protocols.

+ Promote a diverse culture grounded in teamwork and collaboration.

+ Address issues and concerns, making informed decisions while supervising front-end operations to guarantee exceptional, friendly, and professional customer service.

+ Uphold our Asset Protection strategies to minimize loss.

+ Assist in the recruitment, interviewing, and onboarding of new team members.

+ Engage in weekly workload planning discussions.

+ Drive community engagement through company initiatives and partnerships.

+ Organize meal and break schedules while monitoring adherence to schedules.

**Qualifications:**

+ Minimum of 1 year of supervisory experience in an off-price, big box, or specialty retail environment.

+ Strong interpersonal skills coupled with a positive and engaging demeanor.

+ Availability to work a full-time schedule, including evenings, weekends, and holidays as needed.

+ Capability to lift and handle merchandise weighing 40 lbs. or more, along with the ability to stand and walk for extended periods.

At Burlington, we are expanding our presence nationwide, providing you with even more locations to enjoy our exceptional prices on the brands and styles you love. As we grow, you can also advance through various training and development opportunities.

**Join Our Team. You Will Enjoy It Here**

We offer a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes comprehensive medical, dental, and vision coverage, along with life and disability insurance. Full-time associates may also qualify for up to 12 days of paid time off annually, up to 8 paid holidays, and a 401(k) plan. We are a rapidly growing brand that provides a variety of training and development opportunities for our associates to grow with us.

Our store teams work diligently and enjoy camaraderie together. Burlington associates make a positive impact in the lives of customers, colleagues, and the communities where we operate every day.

**Base Pay:** **$16.50 per hour** **-** **$18.50 per hour**