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Front End Operations Manager

2 months ago

Charlotte, North Carolina, United States Michaels Full time
Job Summary

We are seeking a highly skilled Front End Manager to lead our store's front-end operations and deliver exceptional customer experiences. As a key member of our team, you will be responsible for managing and executing effective front-end processes, leading omnichannel initiatives, and maintaining store recovery standards.

Key Responsibilities
  • Lead and manage adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieve key performance indicators (KPIs), and manage team performance.
  • Plan and execute class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
  • Train, observe, and coach the customer experience team to achieve results.
  • Serve as Manager on Duty (MOD).
  • Interact with others in an accepting and respectful manner, promote commitment to the organization's vision and values, and project a positive image.
Preferred Qualifications
  • Retail management experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Michaels is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants.