Service Delivery Supervisor

3 weeks ago


Nashville, Tennessee, United States Metropolitan Nashville Airport Authority Full time
Key Responsibilities
  • Carries out supervisory responsibilities in accordance with MNAA's policies and applicable laws, including interviewing, hiring, coaching/mentoring staff, planning and assigning work, appraising performance, termination recommendations, resolving problems, timesheet submissions & approval, and making job assignments.
  • Assists passengers, handles complaints, and provides leadership for Customer Service Representatives on shift.
  • Manages the lost and found program, including ensuring accuracy of data, correspondence, storage, and final distribution of items.


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