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Front Desk Associate

2 months ago

New York, New York, United States Ctlodging Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Ctlodging. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, verifying registration information and balancing bank statements.
  • Assist guests with luggage, coffee, directions, wake-up calls, and future reservations.
  • Answer hotel telephones and respond to guest inquiries, providing information on hotel services, features, and room amenities.
  • Prepare and serve food and beverages to guests, adhering to recipe and presentation standards.
  • Maintain a clean and organized environment, clearing tables during service and adhering to safety and security protocols.
Requirements
  • Previous guest service experience and ability to communicate effectively with guests.
  • Flexibility to work a variety of shifts, including mornings, afternoons, evenings, weekends, and holidays.
  • Proficiency in English and Mandarin, with the ability to speak, read, and write in both languages.
  • Ability to multitask and work in a fast-paced environment.
  • High school diploma or equivalent required.
  • Basic computer skills, including Microsoft Word and Excel, Internet Explorer, and other software applications.
What We Offer

As a member of our team, you will enjoy a competitive hourly rate, opportunities for career growth and development, and a supportive work environment that values teamwork and customer satisfaction.