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IT Support Specialist

2 months ago


Texarkana, Texas, United States Hunt Hive Talent Full time

About Hunt Hive Talent

We are a leading talent recruiting agency dedicated to connecting exceptional professionals with exciting opportunities. Our mission is to empower businesses and individuals to reach new heights.

About the Role

We are seeking a highly skilled IT Support Specialist to join our team on behalf of our clients. As a key member of our team, you will provide top-notch technical support to internal users, ensuring seamless operation of computer applications, hardware, and network systems.

Your Key Responsibilities

  • Monitor the Help Desk ticketing system and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  • Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
  • Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices.
  • Ensure proper connectivity of all equipment, including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.

Requirements

  • Basic technical knowledge of current systems, software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP, and Networking, mobile communications, and ServiceNow ticketing system.
  • Basic hands-on software and hardware troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Experience working within a team-oriented, collaborative environment.

Additional Requirements

  • Must be a United States citizen or authorized to work in the United States.
  • Must be at least 18 years of age.

Bonus Points

  • ITIL knowledge.
  • CompTIA A or Network certification.
  • Experience with Microsoft Endpoint Manager (Intune).