Mobile Expert

Description

KCI Wireless is a proud T-Mobile Premium Retailer for the T-Mobile and Metro by T-Mobile brands. We welcome you to our exciting and ever-changing world of wireless sales and service. Over our 28 years in the business, our dedicated team has constantly elevated the T-Mobile experience to new heights.

Here’s to the power of teamwork. When you join the KCI Wireless & Metro by T-Mobile “dream team,” you’ve got a group of talented, dedicated people behind you every step of the way. Because we believe that when one person succeeds, we all succeed. Here, you’re more than a salesperson. You’re a customer enthusiast and a technology expert, bringing passion and know-how to every sale. It’s a big responsibility, but the rewards are amazing. Here’s a closer look at the job:

• Customers visit your retail store—some may be browsing, and some may be ready to buy
• You approach with confidence and a smile, and go to work, assessing their needs and concerns as you build a genuine relationship with them
• Every question is an opportunity for you to build trust, educate your customer, and offer solutions that pave the way for a potential Metro by T-Mobile sale
• Along the way, you deliver incredible customer service, making this the kind of experience a customer will tell their friends about
• When it’s time to make the sale, you’re an expert at finding just the right plan for your customer
• We’ll also count on you to support your team, keep the store looking its best, and make sure your knowledge is up to date on the latest tech offerings

The experience you'll bring.

• At least a year of previous retail sales experience makes all the difference in this role, although we’ll also consider customer service experience in some situations
• A background in wireless communications is strongly encouraged
• When it comes to communication skills, you’re off the charts, with the ability to carefully listen and make every customer feel valued and welcomed
• Tech-savvy people wanted
• If you’re a born problem-solver, even better
• A high school degree or GED is essential
• Our team will have your back at every turn, and it’s necessary that you share that same level of commitment to them--that means having the availability to work typical retail hours, including weekends and holidays as needed

Benefits

• Performance-based Total Compensation package consisting of $12/hr Base Rate, Commission, & Accelerator Bonuses
• Potential All-in Compensation (base rate plus commission and bonuses) totaling $20+/hr
• Potential of receiving up to 7 different Compensation payouts per Month
• Vacation time
• Personal time
• Sick time
• Health benefits
• Phone service discount
• Promotion opportunities
• Employee rewards including trips and contests