Fitness Center Representative
4 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our club team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Provide Exceptional Customer Service: Greet members, prospective members, and guests in a friendly and welcoming manner, providing assistance with various inquiries and requests.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours of the club.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns in a timely and professional manner, and escalate issues to management as needed.
- Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a positive and welcoming environment for members and guests.
- Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
- Basic Computer Proficiency: Ability to navigate our club management system and other software applications.
- Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
- Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
- Punctuality and Reliability: Ability to work a variety of shifts, including weekends and holidays, with a strong commitment to punctuality and reliability.
As a Member Services Representative at Planet Fitness, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and promoting a positive member experience. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
Join our team and become a part of the Planet Fitness family, where we are dedicated to enhancing people's lives with an affordable, high-quality fitness experience.
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Lincoln, Nebraska, United States Planet Fitness Full time{"Job Title": "Member Services Representative", "Job Summary": "At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering an exceptional member experience by providing top-notch customer service to our members, prospective members, and...
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