Customer Service Lead

3 weeks ago


Bronx, New York, United States Burlington Full time
Customer Service Lead Role Overview

As a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. Additionally, you will assist the management team in communicating promotions and company updates to customers. Your duties will also include monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for cashiers and other team members to ensure they have the necessary skills to provide excellent customer service.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for cashiers and other team members

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