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Customer Service Representative
1 month ago
At PLS Financial Services, Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our products and services, and ensuring all transactions are completed in compliance with federal, state, and local regulations.
Responsibilities:- Provide outstanding customer service to ensure repeat business
- Promote our products and services to current and potential customers
- Ensure all transactions are completed in compliance with federal, state, and local regulations
- Follow company policies and procedures
- Maintain a balanced cash drawer
- Complete all transactions accurately, including cash handling
- Use multiple computer applications to access information and process transactions
- Resolve customer complaints or refer complaints to the Store Manager for resolution
- Maintain a safe, organized, and clean environment
- Perform other duties as instructed by management
- Previous customer service experience in industries such as hospitality, financial services, retail, or restaurant is preferred
- Ability, willingness, and comfort to engage with customers
- Strong verbal communication
- Ability to drive sales
- Exceptional attention to detail and ability to multi-task
- Professional appearance and demeanor
- Able to work flexible hours, including early morning, evenings, weekends, and holidays
- English fluency is required
- English/Spanish bilingual is a plus
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, and on-going training available.
The approximate hourly wage range for the Customer Service Representative in New York is between $16.00 and $17.00.
We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, Results.
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
